Merchant Relationship Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeClientServices Full time $90,000 - $120,000

Job Opportunity

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We're seeking a talented professional to fill the position of Client Services Associate. As a key member of our team, you will play a crucial role in supporting and growing our merchant relationships.

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About the Role:

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  • Build and maintain strong, trusted relationships with a portfolio of merchants;">
  • Work within a team roster with operational hours from 8am–8pm;">
  • Partner with the sales team to support account expansion opportunities and drive merchant success;">
  • Troubleshoot technical issues (e.g., platform behaviour, payment flow queries) and collaborate with internal teams for resolution;">
  • Conduct regular check-ins and account reviews with merchants to ensure satisfaction and identify opportunities for optimization;">
  • Monitor account performance and health metrics to preempt issues and maintain merchant engagement;">
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Requirements:

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To be successful in this role, you'll need to possess:

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  • A minimum of 2-5 years of experience in customer-facing roles such as account management, customer success, or technical support;">
  • Strong interpersonal skills with a passion for building lasting customer relationships;">
  • A solid understanding of technical systems (APIs, payment flows, basic troubleshooting), with the ability to engage in technical discussions without needing to be an engineer;">
  • Excellent written and verbal communication skills with the ability to translate between business and technical contexts;">
  • Strong organizational skills with the ability to manage multiple priorities across accounts;">
  • Exposure to tools like Postman, CRM/ticketing systems (e.g., Help Scout, HubSpot), and reporting dashboards;">
  • A collaborative mindset and eagerness to work cross-functionally with support, sales, product, and engineering teams;">
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Benefits:

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This is a full-time opportunity with hybrid working arrangements that include a minimum of 3 days in the office. We offer a supportive and dynamic work environment, with opportunities for growth and development.

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What You Bring:

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Satisfactory national police checks are required for this position.

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About Us:

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We are a leading digital payments company on a mission to make online transactions seamless, secure, and scalable.

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Seniority Level:

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Associate

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Employment Type:

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Full-time

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Job Function:

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Other

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