Senior Guest Services Professional

1 week ago


Melbourne, Victoria, Australia beBeeDelivering Full time $90,000 - $120,000
Guest Service Excellence
  • Deliver exceptional guest experiences throughout their stay, including reservations, arrivals, and departures.
  • Represent the hotel positively over the phone, email, and in person.
  • Make recommendations about the local area.
  • Respond to guest feedback, concerns, or complaints appropriately and follow up as needed.

The ideal candidate will have experience in a similar role with exposure to front office reception and reservations. They will be passionate about delivering exceptional guest service, problem-solving, and taking accountability. The candidate will also be detail-oriented with strong administrative skills and system proficiency, able to work under pressure in a fast-paced environment, taking initiative and collaborating effectively.



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