Customer Service Operations Coordinator

2 days ago


Bohle Plains, Queensland, Australia Team Global Express Full time
Company Overview

Team Global Express is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're transforming our operations while striving to become an Environmental, Social, and Governance leader by 2030. Learn more about our story at teamglobalexp.com.

Job Description

We are seeking a skilled Customer Service Operations Coordinator to join our team in Townsville. This role involves providing timely, accurate, and thorough information to customers through various communication channels. You will also be responsible for completing daily data entry tasks, generating reports, and working with spreadsheets.

In addition to these duties, you will have the opportunity to diagnose freight issues in real-time by inspecting and investigating freight throughout the depot and collaborating with staff members. You will also dedicate time to office administration and inspecting customer queries on the floor and throughout the depot.

This role requires a proactive and strategic mindset towards customer service, utilizing multiple avenues for problem-solving, including liaising with staff, using technology, and systems to find suitable solutions. You will also be required to repack freight according to customer requirements and follow up on processing Repacks, Damaged, and Unidentified Freight.

As a key member of our team, you will also be responsible for coordinating with customers face-to-face when they collect deliveries.

Required Skills and Qualifications
  • You must possess a strong customer-centric mindset to drive optimum customer service solutions.
  • This role involves manual handling, and you must be able to complete a Pre-Employment Medical in line with role requirements and Work Health & Safety guidelines.
  • You should have excellent organizational skills and time management skills.
  • A high attention to detail and ability to work well in a team environment are essential.
  • Mid-level data entry skills are also required.
  • A strong focus on safety and previous experience in a similar role (preferred but not mandatory) are highly valued.
Benefits

We offer a competitive salary above industry standards, as well as opportunities for upskilling, training, mentoring, and career development. Our inclusive parental leave policy supports all parents and carers, and peer recognition awards acknowledge outstanding contributions. Enjoy flexible work arrangements, including remote work options, and take advantage of employee perks and discounts.

Estimated Salary: $60,000 - $70,000 per year

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