Customer Service Specialist
1 day ago
About the Role
This is an exciting opportunity to join our team in Townsville as a Customer Service Specialist. In this role, you will be responsible for providing timely and accurate information to customers through various channels.
Key Responsibilities:
- Respond to customer inquiries and escalations in a professional and courteous manner
- Complete daily data entry and administration tasks with high accuracy
- Work closely with internal teams to resolve customer issues and improve overall service quality
- Conduct freight inspections and investigations to identify and resolve issues
- Develop and maintain strong relationships with customers to drive business growth
What You'll Bring
To succeed in this role, you will need:
- A customer-focused mindset with excellent communication skills
- Strong organizational and time management skills with attention to detail
- Ability to work well in a team environment and build strong relationships
- Mid-level data entry skills with experience in similar roles preferred
Salary & Benefits
We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus a range of benefits including flexible working hours, professional development opportunities, and a fun and supportive team environment.
About Team Global Express
Team Global Express is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're committed to transforming our operations and becoming an Environmental, Social, and Governance leader by 2030.
Why Choose Us
We care about our customers, people, and planet. We're passionate about innovation and improvement, and we never stop striving to deliver exceptional results.
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