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Customer Success Advocate

2 months ago

North Sydney Council, Australia Shift Full time
About Shift

At Shift, we're passionate about driving business growth and transformation. Our goal is to empower companies to reach new heights. We're here to help businesses thrive in a rapidly changing landscape.

We're a fast-paced and energetic team, always looking for innovative solutions to complex problems. As part of our team, you'll have the opportunity to make a real impact and deliver results that drive business success.

Job Description

A Customer Success Representative at Shift is responsible for building and maintaining strong relationships with our customers. This involves proactive communication, primarily via phone and email, to ensure our customers are getting the most out of our products. You'll work closely with your portfolio of customers to identify opportunities for growth and provide support to our service teams as needed.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to drive business growth and retention
  • Proactively communicate with customers to ensure they're getting the most out of our products
  • Identify opportunities for growth and work with customers to develop strategies for success
  • Provide support to our service teams as needed
What We Offer

At Shift, we're committed to creating a positive and inclusive work environment. We offer competitive remuneration, a dynamic and fast-paced work environment, and opportunities for growth and development. You'll be part of a team that's passionate about making a difference and driving business success.

We're proud of our rich diversity and culture of inclusion. We have a strong focus on employee well-being and offer a range of benefits to support your physical and mental health. You'll have the opportunity to make a real impact and contribute to our mission to drive business growth and transformation.