Customer Service Coordinator

1 month ago

Liverpool, Australia Prysmian Group Full time

Job Summary

We are seeking an experienced internal sales coordinator to join our Trade & Installer channel. As a key member of our team, you will be responsible for preparing quotes, managing customer orders, and working closely with external sales teams to win profitable business.

Key Responsibilities

  • Prepare quotes and customer requirements, ensuring timely and accurate responses.
  • Effectively process and manage customer orders, including contractual requirements and SAP management.
  • Work closely with external sales teams to manage customer relationships, quotations, and sales orders.
  • Maintain fast and efficient communication with customers on services offered and standards to be achieved.
  • Use provided tools, processes, and systems to achieve defined KPIs.
  • Collaborate with the Trade and Installer team to meet or exceed plan for CM$ and volume.
  • Provide administrative and sales support to the team.
  • Participate in continuous improvement initiatives to enhance customer service and reduce waste.

Requirements

  • Minimum 3 years of proven inside sales experience.
  • Attention to detail and ability to engage effectively with stakeholders.
  • Proven team member with effective working relationships with colleagues and customers.
  • Passion for learning and personal growth, with a focus on sales developments.
  • Ability to cope with disruption and adapt to changing priorities.
  • Excellent problem-solving skills and drive to succeed.

What We Offer

You will have the opportunity to work for a global leader with a competitive salary and excellent support and training. You'll enjoy a creative environment with modern tools and technology, and the chance to grow with a team of like-minded individuals.

Perks of Working with Prysmian Group

  • Globally supported Sustainability and Diversity Programs.
  • Prysmian Rewards Program.
  • Employee Share benefits scheme.
  • Competitive Remuneration Package.
  • Dedicated Global Mentoring Program.
  • Annual Performance and Potential practices.
  • Inclusive culture that fosters teamwork and joint success.
  • Free parking at all sites.
  • Flexible and hybrid work practices.

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