Customer Service Coordinator

4 weeks ago


Liverpool, Australia Prysmian Group Full time

About the Role

Prysmian Group is seeking a highly motivated internal sales and relationship manager to join our Trade & Installer channel. As a key member of our team, you will be responsible for managing customer relationships, quotations, tender contracts, and sales orders.

Key Responsibilities

  • Preparation of quotes, customer requirements, and technical details to ensure timely and accurate quoting.
  • Effective management of customer orders and specific customer requirements, including review of contractual requirements and SAP updates.
  • Collaboration with external sales teams to win profitable business through effective customer relationship management.
  • Maintenance of fast and efficient communication with customers regarding services offered and standards to be achieved.
  • Utilization of tools, processes, and systems to achieve defined KPIs.
  • Close collaboration with the Trade and Installer team to meet or exceed plan for CM$ and volume for the channel.
  • Providing administrative and sales support to the team.
  • Proactive participation in continuous improvement initiatives to enhance customer service and reduce waste.
  • Collaboration with all areas of the business to maintain the Prysmian brand.

Requirements

  • Minimum 3 years of proven inside sales experience.
  • Attention to detail and ability to engage effectively with stakeholders.
  • Proven team member with harmonious working relationships.
  • Passion for learning and personal growth, with focus on sales developments.
  • Ability to cope with disruption and adapt to changing priorities.

About Prysmian Group

Prysmian Group is a global leader in the energy and telecommunications cable industry. We offer a competitive salary, excellent support, and on-the-job training with scope for future growth. You will enjoy a dynamic and creative environment with modern tools and technology to achieve your goals within a team of hard-working and ambitious individuals.

Benefits

  • Globally supported Sustainability and Diversity Programs.
  • Prysmian Rewards Program.
  • Inclusive Employee Share benefits scheme.
  • Competitive Remuneration Package.
  • Dedicated Global Mentoring Program.
  • Annual Performance and Potential practices.
  • Culture of inclusiveness, teamwork, and joint success.


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