Customer Service Coordinator

3 weeks ago

Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

About the Role

We are seeking a highly skilled and motivated Customer Care Coordinator to join our team at AU0927 Prysmian Australia Pty Ltd. As a key member of our customer-facing team, you will be responsible for managing and supporting key customer accounts in our Power Distribution Channel.

Key Responsibilities

  • Work closely with the External Sales Team to drive profitable business through effective management of customer relationships, enquiries, quotations, tenders, contracts, and sales orders.
  • Effectively manage contracts/projects and specific customer requirements, including reviewing contractual requirements and reflecting into SAP, price escalation, call-offs, blocked orders, code generation, customer complaints, etc.
  • Ensure service continuity in your absence for major customer accounts by providing training as needed to customer backup coordinators, establishing documented procedures and instructions, and ensuring important documents/correspondence are maintained in the Q drive for easy access.
  • Proactively maintain lines of communication with customers on services offered and service standards achieved.
  • Liaise with Commercial Managers and External Sales Team regarding customer needs.
  • Proactively manage the relationship of defined portfolio of key accounts in collaboration with External Sales Team.
  • Provide fast, efficient customer service that engenders repeat business.
  • Manage call-offs, blocked orders, customer complaints, code creations, credits, and returns for your customer list.
  • Proactively maintain lines of communication with customers on services offered and service standards achieved.
  • Implement pricing policy, strategy, and tactics within agreed guidelines.
  • Use the tools, processes, and systems provided to effectively and efficiently achieve defined KPIs.
  • Work closely with the PD team to meet or exceed plan for CM$, Volume for the channel.
  • Provide administrative, systems, and process support to the PD team.

Requirements

  • You have the ability to engage effectively with stakeholders across the business and are a proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
  • Your passion for learning and personal growth, with meaningful focus on sales developments, will enhance your ability to cope and work with disruption and adapt to changing priorities.
  • You have excellent general problem-solving skills and are able to manage diverse groups of stakeholders effectively with best practice.
  • With your relevant experience in customer care and exposure in similar industries, you will benefit from your experience in this role.

What We Offer

Working with Prysmian Group means joining a global family with some great perks:

  • Globally supported Sustainability and Diversity Programs (because we care about our people and the environments we operate in).
  • A Prysmian Rewards Program (designed to save you money on the day-to-day) exclusive to our team.
  • An inclusive Employee Share benefits scheme.
  • A competitive Rem Package comprising of Base + Incentive Component.
  • A dedicated Global Mentoring Program.
  • Annual Performance and Potential practices ensuring discretionary effort doesn't go unnoticed.
  • A culture that fosters inclusiveness, teamwork, and joint success.
  • Free parking.
  • Flexible work practices.

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state, or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

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