Front Office Management Position

3 days ago


Sydney, New South Wales, Australia beBeeCustomer Full time $53,000 - $60,000

Job Opportunity: Front Office Supervisor

We are currently seeking a skilled and experienced Front Office Supervisor to join our team. In this role, you will be responsible for managing a team of Guest Service Officers, Housekeeping and F&B Attendants.

Key Responsibilities:

  • Manage guest check-ins by confirming reservations, assigning rooms and issuing room keys
  • Process all guest check-outs, including cashiering in a professional manner
  • Answer telephones using appropriate etiquette
  • Assist with guests' enquiries on hotel services and information
  • Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction

Requirements:

  • At least 1 year of Hotel Front Office experience
  • Familiarity with reservations, OTAs and GDS systems
  • Excellent communication and interpersonal skills
  • Fluent written and spoken English
  • Problem-solving ability on operational and strategic areas
  • Ability to work various rostered shifts, including early mornings, late evenings and weekends

Benefits:

This is an excellent opportunity to develop your career as a Front Office Supervisor. Our team members come from diverse backgrounds and we value diversity and inclusion.



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