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Front Office Hotel Manager Position

2 weeks ago

Sydney, New South Wales, Australia beBeeLeader Full time $100,000 - $120,000

Hotel Front Office Manager Job Description

  • Job Summary: To oversee and coordinate the hotel’s operations in the absence of the hotel manager or guest experience manager, focusing on front office management, security monitoring, and maximizing profitability.
  • Key Accountabilities:
  1. Ensure a solid understanding of the hotel’s target and drive it with the front office team.
  2. Ensure all staff are present on time and in uniform.
  3. Make efficient use of company time.
  4. Communicate effectively with other departments.
  5. Plan projects and events effectively.
  6. Ensure all departments are adequately staffed.
  7. Develop products that differentiate the hotel in the market place.
  8. Aware of VIP and group arrivals and departures.
  9. Ensure a high level of service is maintained.
  10. Look for new opportunities to improve services.
  11. Manage the hotel complaint system.
  12. Perform the function of manager on duty.
  13. Ensure front office and reservations departmental rosters are cost-effective.
  14. Ensure a clear handover occurs with the duty managers and night manager.
  15. Manage daily operations of the front office and reservations departments.
  16. Conduct 3-month probationary period evaluations and annual performance appraisals.
  17. Assess training needs and implement or update training manuals.
  18. Promote development opportunities within Event Hospitality.
  19. Ensure department inductions are completed for new staff.
  20. Recruit front office and reservation employees.
  21. Direct and supervise all front office personnel.
  22. Conduct regular meetings with all team members.
  23. Reduce staff turnover.

Requirements and Skills:

  • Ability to work under pressure.
  • Excellent communication skills.
  • Strong leadership skills.
  • Problem-solving skills.
  • Teamwork skills.
  • Emotional intelligence.
  • Knowledge of hospitality industry practices.

Benefits:

  • Competitive salary package.
  • Ongoing training and development opportunities.
  • Career advancement opportunities.

Why Work with Us:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Collaborative and supportive team culture.
  • Chance to develop your skills and expertise.