Front Office Leadership Position

1 day ago

Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $120,000

**Front Office Manager Role Summary**

This is an exciting opportunity for a motivated and organized individual to join our team as Front Office Manager. As a key member of our hotel management team, you will be responsible for the day-to-day operations of the front office, including managing staff, coordinating guest services, and maintaining high standards of customer satisfaction.

Key Responsibilities:
  • Staff Management: Lead and motivate a team of front office staff, ensuring they are adequately trained and equipped to provide exceptional service to guests.
  • Guest Services: Coordinate guest check-in/check-out processes, handle complaints and resolve issues in a professional and courteous manner.
  • Operations: Oversee the smooth operation of the front office, ensuring that all tasks are completed efficiently and effectively.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • Leadership skills: Ability to lead and motivate a team, inspiring them to deliver excellent customer service.
  • Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests, colleagues, and other stakeholders.
  • Problem-solving skills: Ability to think critically and solve problems in a calm and professional manner.
  • Attention to detail: High level of attention to detail, ensuring that all tasks are completed accurately and efficiently.
Benefits:

We offer a competitive salary and benefits package, including:

  • Opportunities for career advancement: We invest in our employees' development, offering training and opportunities for career progression.
  • Recognition and rewards: We recognize and reward our employees' hard work and dedication, celebrating their achievements and milestones.
  • Work-life balance: We understand the importance of work-life balance, offering flexible working hours and generous leave entitlements.
Others:

We are committed to creating a positive and inclusive work environment, where all employees feel valued and respected. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we would love to hear from you

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