Clinical Care Specialist
5 days ago
At Story Health, we are transforming healthcare through virtualization of patient and clinician experiences. We seek a RN Health Coach to facilitate patient support and optimize medical therapy.
Key Responsibilities- Provide remote patient care including coaching and education using digital communication tools.
- Offer telephone triage to patients with acute symptoms.
- Work with patients and their caretakers to increase engagement and help them overcome barriers in their healthcare journey.
- Guide patients with their changing medical therapies using a clinician-designed protocol.
- Connect patients back with their clinicians as needed when their condition changes.
- Serve as the interface between the patients and others in the healthcare system, including providers, clinics, pharmacies, etc.
- Current active Registered Nurse license in a compact state.
- 2+ years clinical experience in a specialty practice or acute care setting.
- Bachelor's or equivalent degree required.
- Highly proficient written/verbal communication and interpersonal skills.
- Analytical skills required to problem solve patient issues and prepare reports.
- Strong customer service skills, with ability to identify problems and formulate solutions.
Passion for implementing technology to improve healthcare is highly valued.
Nice to Have- Fluent in Spanish.
- Experience working with patients in a virtual environment via phone or telehealth platforms.
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