Life Science Customer Service Expert

2 weeks ago


Notting Hill, Victoria, Australia Michael Page Full time
Unlock a Fulfilling Career in Customer Service

Earn an estimated $65,000-$72,000 per annum plus super.

About the Role:

This full-time permanent position offers a unique blend of customer service and industry expertise. As a Customer Service Representative, you will be responsible for handling inbound inquiries with accuracy and efficiency.

  • Provide product information and services to customers
  • Resolve customer complaints promptly and effectively
  • Identify and escalate priority issues
  • Document all customer interactions and transactions
  • Maintain high standards of customer service in line with company policies
Requirements:
  • A strong background in customer service within the life science industry
  • Excellent communication and interpersonal skills
  • High attention to detail
  • Ability to handle customer complaints and issues
  • Proficiency in using customer service software and databases

The successful candidate will have a passion for delivering exceptional customer experiences and a strong understanding of the life science industry.

Benefits:
  • A hybrid role offering flexibility to work from home one day per week
  • Notting Hill location with easy access to public transport
  • Monday to Friday full-time permanent position
  • $65,000-$72,000 per annum plus super

This is an excellent opportunity for a motivated and experienced customer service professional to grow their career in a dynamic team.



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