Life Science Customer Service Specialist

2 weeks ago


Notting Hill, Victoria, Australia Michael Page Full time
Job Summary

We are seeking an experienced Life Science Customer Service Specialist to join our team in Notting Hill. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through accurate and efficient handling of inbound inquiries, product information, and issue resolution.

About the Role

This is a full-time permanent position working Monday to Friday. We offer a hybrid work arrangement with one day of remote work per week, allowing you to maintain a healthy work-life balance.

The successful candidate will have a strong background in customer service within the life science industry, excellent communication and interpersonal skills, high attention to detail, and the ability to handle customer complaints and issues.

Key Responsibilities
  • Handle inbound customer inquiries with accuracy and efficiency
  • Provide information about products and services
  • Manage customer complaints and resolve them promptly
  • Identify and escalate priority issues
  • Document all interactions and transactions with customers
  • Follow up on customer interactions where necessary
  • Maintain customer service standards in line with company policies
  • Collaborate with team members to ensure a seamless customer service experience
  • Process orders and returns within SAP
What You'll Get
  • $68,500 - $75,000 plus superannuation
  • A dynamic and supportive team environment
  • Opportunities for career growth and development
  • A not-for-profit organisation committed to making a positive impact

Salary Estimate: $68,500 - $75,000 per annum



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