Customer Service Ambassador

4 days ago


Notting Hill, Victoria, Australia Michael Page Full time

About the Role

We are seeking a dedicated Customer Service Representative to join our team in Notting Hill. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Handle inbound customer inquiries via phone, email, or in-person, providing accurate and timely responses.
  • Maintain strong relationships with customers, resolving issues and concerns efficiently and effectively.
  • Record customer interactions, transactions, comments, and complaints in our CRM system.
  • Manage a shared inbox and support the sales representative team as needed.
  • Work collaboratively with the customer service team and other departments to achieve common goals.
  • Perform accurate data and order entry to ensure smooth processing.
  • Contribute to team efforts by accomplishing related tasks as needed.

Requirements:

  • Strong technical skills, familiarity with SAP, Excel, and Outlook would be advantageous.
  • Experience in a customer service role, preferably within the Life Science/Medical industry.
  • Exceptional communication and interpersonal skills.
  • The ability to work well in a team.
  • A positive attitude and a commitment to providing excellent customer service.
  • Willingness and ability to learn is essential.

What We Offer:

  • A competitive salary range of $65,000 - $72,000 plus superannuation benefits.
  • A hybrid work model that balances flexibility and collaboration.
  • A supportive and collaborative work environment.
  • A convenient location in Notting Hill.
  • A rotating schedule of AM to PM and 10am to PM shifts on weekdays.


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