Life Science Industry Customer Support Specialist

2 days ago


Notting Hill, Victoria, Australia Michael Page Full time

Company Overview:

Our client is a globally renowned company in the life science industry with over 5000 employees worldwide. They specialise in providing cutting-edge solutions and services designed to improve the quality of life for their customers.

About the Role:

We are seeking an experienced Customer Service Representative to join our team in Notting Hill. As a key member of our customer support team, you will be responsible for handling inbound customer inquiries with accuracy and efficiency, providing information about products and services, managing customer complaints and resolving them promptly, and documenting all interactions and transactions with customers.

Key Responsibilities:

  • Handle inbound customer inquiries with accuracy and efficiency
  • Provide information about products and services
  • Manage customer complaints and resolve them promptly
  • Document all interactions and transactions with customers

Requirements:

To be successful in this role, you will need a strong background in customer service within the life science industry, excellent communication and interpersonal skills, high attention to detail, and the ability to handle customer complaints and issues. Proficiency in using customer service software and databases is also essential. Strong problem-solving skills and the ability to think on your feet are highly desirable.

What's on Offer:

In exchange for your hard work and dedication, we offer a competitive salary of $72,000 per annum plus super, a hybrid role offering the flexibility to work from home one day per week, and a Monday to Friday full-time permanent position. This is an excellent opportunity for a Customer Service Representative to grow their career in the life science industry and work in a vibrant and dynamic team in Notting Hill.



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