Front Office Department Lead

2 weeks ago


Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000
Job Description

We are a contemporary style hotel in the heart of Melbourne, providing exceptional service to our guests.

A key role in our organization is available for an experienced leader who will support the Front Office Manager in creating welcoming places and memorable experiences for our guests and team members.

This leader will be a hands-on operator who connects with people and thrives on manoeuvring through the unpredictable nature of our industry.

  • Lead and manage all aspects of the front office department, ensuring all service standards are followed with a friendly and engaging service.
  • Handle guests' feedback and be proactive in tracking and notifying areas to create peak moments for our guests.
  • Provide guidance and engage the team through their talent journey, understanding that every person has a story.
  • Maintain and implement effective policies and procedures.
  • Build strong relationships with all stakeholders.


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