Hotel Front Office Manager

3 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $80,000 - $120,000
Front Office Manager Position

The Albert Park hotel, situated opposite the picturesque Albert Park Lake, offers a unique work environment. Our dual-brand hotel boasts 378 rooms, a restaurant, bar, pool, gym, and one of the largest conference spaces in Melbourne.

We are seeking an experienced Front Office Supervisor / Front Office Duty Manager to join our team. Reporting to the Front Office Manager, you will:

  • Lead a shift of front office professionals, ensuring exceptional guest experiences.
  • Assist in developing, implementing, and maintaining procedures for the front office department, focusing on guest engagement.
  • Contribute to the management of the team, including training and development, to ensure success.
  • Handle complex guest queries and feedback.
  • Work a rotating roster, including overnight, weekends, and public holidays.

Requirements:
- Previous experience in a similar role with proven success.
- Excellent time management skills.
- Strong communication and customer service skills.
- Desire to grow skills and progress managerial experience.
- Ability to work autonomously when leading the overnight team.
- Previous experience with a Property Management System (PMS) highly regarded.
- Reliability and flexibility to work a rotating roster.
- Current Responsible Service of Alcohol (RSA) certification and First Aid certification.

About Us:
Diversity, equity, and inclusion are paramount to us. We aim to attract, recruit, develop, and promote talented individuals.

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