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Commercial Billing Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeBilling Full time $97,648 - $107,826

Overview of the Role:

The Billing and Commercial Officer will be responsible for delivering accurate and timely billing services to various customer categories and scenarios.

This includes executing billing processes efficiently, validating and reconciling data, and promptly resolving any exceptions or discrepancies to uphold high standards of accuracy and customer satisfaction.

  • Billing Lifecycle Management: The successful candidate will handle all aspects of billing across the customer lifecycle, including initial bills, automated billing, exception handling, and final billing for mass market, off-market, commercial & industrial (C&I), and generator connections.
  • Support for C&I Billing Operations: Aid with billing processes and account management for C&I customers.
  • Product and Tariff Audits: Conduct regular audits and reviews of products, tariffs, customer accounts, and other relevant areas as needed.
  • Issue Resolution and Analysis: Perform ad-hoc billing tasks to investigate, analyze, and resolve specific issues or exceptions.
  • Monthly C&I Billing Activities: Manage all monthly billing tasks for Commercial & Industrial (C&I) customers, including preparation and maintenance of the weekly C&I billing dashboard.
  • Off-Market Billing Operations: Execute billing tasks for off-market customers and maintain the associated off-market dashboard.
  • Mass Market Billing Processes: Oversee mass market billing activities, including automated billing runs and upkeep of the mass market billing dashboard.
Key Skills and Qualifications:
  • Excellent communication and problem-solving skills
  • Strong analytical and organizational skills
  • Ability to work in a fast-paced environment
  • Proficiency in relevant software applications
  • Experience in billing operations and customer service
Benefits:
  • Opportunity to work in a dynamic team environment
  • Professional growth and development opportunities
  • Competitive compensation and benefits package