Billing Specialist – Embedded Networks

Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you

About Diamond Energy, an Energy Bay Brand

Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry.

Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia's largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.

An exciting opportunity (Full-time role) has arisen in the Billing team at Diamond Energy, an Energy Bay brand.

Diamond Energy prides itself as a leading renewable energy, electricity retailer that has earned a CHOICE recommendation in 2023 We are dedicated to providing sustainable and clean energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.

We are looking for a commercially driven Billing Specialist (Embedded Networks) to join our dynamic team. This role will be responsible for ownership of timely and accurate billing of Embedded Network utility services This role provides a unique opportunity to learn the ins and outs of the renewable energy market, whilst providing exceptional services to our embedded network clients.

To learn more about Diamond Energy, please visit https://diamondenergy.com.au/

Energy Bay Culture

Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.

Our Vision: Generating Change

Our Mission: Your partner in delivering decentralised net zero energy solutions

Our Values: Zero Harm | Enduring Solutions |Customer Driven |Trusted Partner

As a Billing Specialist (Embedded Networks) with Diamond Energy, you will be responsible for:

• Lifecycle billing, including first bills, routine-bills, exception bills, and final bills for customers inside Embedded Networks. This includes electricity (SME and C&I) and other utility services such as hot water, gas, or air conditioning

• Reviewing and verifying meter data to ensure accurate billing and working with meter data teams to resolve discrepancies or issues identified related to meter readings or usage data

• Preparing billing reports, account summaries, and financial data for internal stakeholders and analysing billing data for trends, discrepancies, and areas for improvement

• Tracking of embedded network sites to ensure Billing and reporting are progressed accurately in a timely manner

• Investigating and resolving disputes raised by customers regarding billing discrepancies or unusual charges

• Timely completion of bill runs for EN sites and EN Billing Dashboard preparation

• Ownership of guides and processes for embedded network billing.

• Incorporating EN specific billing practices in to existing billing procedures and guidelines, adhering to energy industry rules and regulations

• Ensuring products are updated and checked as part of the pricing review process

• Identifying and implementing improvements to billing procedures to enhance accuracy, efficiency, and customer experience

You will be successful in the role if you possess:

• At least 1 year or more experience in utility billing

• Experience in meter data management and billing of electricity customers inside embedded networks preferred

• Experience in meter data management and billing of gas and hot water customers inside embedded networks preferred

• Experience in meter data management and billing of other utility services and distributed energy resources, such as EV charging or telecommunications preferred

• Experience in data management and reporting highly desirable

• Experience in meter data management and billing of other utility services and distributed energy resources, such as EV charging or telecommunications preferred

• Experience in data management and reporting highly desirable

• High school diploma or equivalent required. STEM or accounting degree is preferred

• Excellent data management skills and analytical abilities

• Excellent organizational and time management skills.

• Proficient with CRM and Billing systems, and Microsoft Office Suite

• Problem solving skills, with attention to detail and ability to follow through on commitments

• Track record of delivering high quality, accurate work within defined timeframes

• Ability to work effectively under pressure and manage multiple tasks simultaneously.

You'll love working here because:

• We believe in responsibility and reward you for taking initiative

• We're a successful, fast-growing company with an entrepreneurial vibe

• We love to promote internally and offer development opportunities

• Comprehensive training and mentorship from experienced professionals

• New office location, with stunning panoramic views, close to Burnley train station

• We have a great work culture, come and join our team

By joining our team, you'll be contributing to supporting renewable energy. Your work as a Billing Specialist (Embedded Networks) will directly impact our ability to help our customers live greener and cleaner.

Diamond Energy prides itself on being a diverse and an equal employment opportunity employer.