IT Services Development Coordinator

3 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $18,000 - $42,000

Support Specialist Role Description

The Support Specialist will provide first-level IT support to enable a seamless, productive, and efficient experience for our users. This role involves troubleshooting, resolving, and escalating workplace technology issues and ensuring users can confidently use the tools they need to be successful.

Key Responsibilities:

  • Deliver effective & timely responses to service requests, resolve incidents/problems & manage the Technology service catalogue.
  • Provide support for laptops, tablets, mobile phones, and video conference units for our users - diagnosing and raising incidents for resolution accordingly.
  • Conduct data analysis, performance monitoring, and root cause analysis to identify trends, patterns, and areas of improvement within Workplace Technology.
  • Positively influence vendors to reduce waste, maximize operational performance, improve efficiency, enhance service quality, and minimize operational costs.
  • Develop and maintain trusting and collaborative relationships with Operational and Functional teams to foster strong communication, regular feedback, and continuous improvement.
  • Engage with our users to understand and meet their needs, fostering long-term relationships.
  • Perform daily and weekly checks of all office-based technology equipment such as meeting rooms and desks.
  • Coordinate and manage printer consumables and hardware maintenance with third-party vendors.
  • Manage hardware failures by coordinating with maintenance service providers for delivering & installing replacement parts.
  • Maintain workspace standards and provide onsite Field Support for Enterprise services.
  • Log onsite incidents and service requests with Local Service Desk, track progress.
  • Prepare incident reports and escalation reports as required.
  • Determine the underlying cause of problems and evaluate multiple solutions to ensure a planned and structured approach to solving complex problems.

Required Skills and Qualifications:

  • Self-motivated team player, who has a curious mindset, willing to continuously learn.
  • Excellent communication and interpersonal skills.
  • Highly organized with strong time management and multitasking ability.
  • Able to think critically and solve problems under pressure.
  • A customer focused approach to providing end-user support in a medium-to-large organization including executive support.

Benefits:

  • Gain valuable work experience in a dynamic environment.
  • Opportunity to develop your technical skills and knowledge.
  • Collaborate with experienced professionals in the industry.
  • Competitive hourly rate of $25.00.
  • 30-37.5 hour workweek with 8 hour shifts, Monday to Friday.

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