Sydney Receptionist
3 weeks ago
About the Opportunity
Bupa Medical Visa Services delivers health assessments on behalf of the Australian Government to our customers who are applying for visas to live, work or study in Australia. Our team is known for being welcoming, rewarding and high-performing, with our customers at the heart of everything we do. This is a big moment in their lives, and we're here to help make sure they feel welcomed and supported as they move through this process, as well as playing a key role in protecting Australia's population health.
About the Role
Our receptionist/concierges are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why. We're looking for a receptionist to join our Sydney team.
Key Responsibilities
As part of our professional Reception and Concierge team, you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focussed, respectful, caring and professional approach. Your key responsibilities will include:
- Conducting an identity and security check and escalating any identified risks
- Processing payments via EFTPOS
- Confirming customer documentation is completed to requirements and processing forms
- Confirming which examinations the customer is required to complete and explaining this to the customer
- Entering required data and information into customer management systems and databases
- Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process
About You
We're looking for someone with a demonstrated customer focus and a professional, service-orientated and helpful approach. You'll need excellent attention to detail and the ability to deliver accurate and consistent outcomes in a busy and repetitious environment. You'll also need well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds. Sound IT and computer skills are also essential, as is the ability to work effectively within a highly structured environment driven by procedure and process.
What We Offer
We're a big, supportive team where your contribution is truly valued. We offer a range of benefits, including product discounts and the opportunity to build your career with a Global leader in healthcare. We're an equal opportunity employer and are committed to ensuring equality in recruitment, development, retention and promotion of staff. We encourage people from all backgrounds to apply.
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