Customer Support Specialist

2 months ago

Melbourne, Victoria, Australia carsales Full time

About the Role

We are seeking a highly skilled B2B Customer Support Specialist to join our Carsales Dealer Services team. As a key member of our team, you will be responsible for providing exceptional customer service to our dealers, performance managers, and business development managers.

Key Responsibilities

  • Provide technical support to customers via phone, email, and LiveChat, with a focus on finding solutions and saying "yes" as often as possible.
  • Take ownership of customer enquiries and handle them in a professional and courteous manner.
  • Regularly update customers on the progress of their requests.
  • Record notes for all support queries, changes, and task completions.
  • Stay up-to-date with our product and service offerings to provide accurate information to customers.

Requirements

  • Previous experience providing technical support in a call centre role, with a proven track record of handling difficult customer issues effectively.
  • Highly analytical and data-driven, with excellent time management skills.
  • An articulate communicator with a clear speaking voice.
  • Exceptional attention to detail, with a focus on ensuring that no small detail goes unnoticed.

About Us

Carsales is a leading provider of automotive, marine, motorcycle, and industry product offerings. We are proud to be recognized as one of Australia's Best Workplaces and offer a range of benefits, including 22 weeks paid parental leave and four weeks paid secondary caregivers leave.

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