Service Support Officer
4 weeks ago
About the Role
The Service Support Officer will play a key role in the HammondCare At Home frontline care team, providing reliable office-based support for Care Managers, clients, and their representatives.
Key Responsibilities
- Manage administrative tasks related to care workers, including timesheets, ordering personal protective equipment, and care worker equipment.
- Responsible for staff and client changes, payroll, and client documentation, ordering and expensing stock and equipment, and staff working validations, in consultation with Care Managers.
- Ensure that all client contact is documented in the client management system and reported to the relevant Case Manager, as appropriate.
- Manage incoming enquiries promptly and escalate as appropriate.
- Administrative tasks related to clients, taking phone calls, ordering stock and equipment, filing, costing invoices, and preparing documentation for client assessments.
- Admissions Service Support Officer (regional)– specialised in Admissions, new enquiries, managing MAC databases.
Requirements
- Background/experience or qualifications in Administration with demonstrated experience in customer service.
- Commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders.
- Excellent oral and written communication with the ability to record, report, and maintain information.
- Demonstrated ability to use initiative and problem-solve with limited supervision.
- Ability to work independently and as part of a team.
About HammondCare
HammondCare specialises in Aged and Dementia Care, Palliative Care, Rehabilitation, Mental Health services for older people, and other related Health and Aged Care services. HammondCare seeks to embed evidence-based best practices in its services and provides these services through Home Care, Sub-Acute Hospitals, and Residential Aged Care.
Culture
HammondCare At Home has a relationship-based approach to care, and our team members take the time to fully understand the individual needs of every person we care for.
Benefits
- Maximise your take-home pay with NFP salary packaging.
- HammondCare offers its staff excellent training and career development opportunities.
- Full training is provided with local offices, local managers, and a 24/7 support line.
- Paid Bonus Schemes, i.e. Refer a Friend.
- Supportive arrangements during the pandemic, including COVID-19 Special Leave if required to isolate, additional paid screening time each shift, and full supply of all PPE.
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