Service Support Officer
1 week ago
Join our team at HammondCare At Home as a Service Support Officer, where you will play a vital role in providing reliable office-based support to our Care Managers, clients, and their representatives.
About the Role:- Manage administrative tasks related to care workers, including timesheets, ordering personal protective equipment, and care worker equipment.
- Responsible for staff and client changes, payroll, and client documentation, ordering and expensing stock and equipment, and staff working validations, in consultation with Care Managers.
- Ensure that all client contact is documented in the client management system and reported to the relevant Case Manager, as appropriate.
- Manage incoming enquiries promptly and escalate as necessary.
- Administrative tasks related to clients, including taking phone calls, ordering stock and equipment, filing, costing invoices, and preparing documentation for client assessments.
- Admissions Service Support Officer (regional) - specialized in Admissions, new enquiries, managing MAC databases.
- Background/experience or qualifications in Administration with demonstrated experience in customer service.
- Commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders.
- Excellent oral and written communication skills, with the ability to record, report, and maintain information.
- Demonstrated ability to use initiative and problem-solve with limited supervision.
- Ability to work independently and as part of a team.
HammondCare specializes in Aged and Dementia Care, Palliative Care, Rehabilitation, Mental Health services for older people, and other related Health and Aged Care services. We seek to embed evidence-based best practices in our services and provide these services through Home Care, Sub-Acute Hospitals, and Residential Aged Care.
Culture:HammondCare At Home has a relationship-based approach to care, and our team members take the time to fully understand the individual needs of every person we care for.
Benefits:- Maximize your take-home pay with NFP salary packaging.
- HammondCare offers its staff excellent training and career development opportunities.
- Full training is provided with local offices, local managers, and a 24/7 support line.
- Paid Bonus Schemes, e.g., Refer a Friend.
- Supportive arrangements during the pandemic, including COVID-19 Special Leave if required to isolate, additional paid screening time each shift, and full supply of all PPE.
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Service Support Officer
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Service Support Officer
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Port Macquarie, New South Wales, Australia HammondCare Full timeJob Title: Service Support OfficerJoin our team at HammondCare At Home as a Service Support Officer, where you will play a key role in providing reliable office-based support for our Care Managers, clients, and their representatives.About the RoleThe Service Support Officer is a permanent full-time position located at our HammondCare At Home office in Port...
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