Service Support Officer
4 weeks ago
About the Role
The Service Support Officer plays a key role in the HammondCare At Home frontline care team, providing reliable office-based support for Care Managers, clients, and their representatives.
Key Responsibilities
- Manage administrative tasks related to care workers, including timesheets, ordering personal protective equipment, and care worker equipment.
- Responsible for staff and client changes, payroll, and client documentation, ordering and expensing stock and equipment, and staff working validations, in consultation with Care Managers.
- Ensure that all client contact is documented in the client management system and reported to the relevant Case Manager, as appropriate.
- Manage incoming enquiries promptly and escalate as appropriate.
- Administrative tasks related to clients, taking phone calls, ordering stock and equipment, filing, costing invoices, and preparing documentation for client assessments.
- Admissions Service Support Officer (regional)– specialised in Admissions, new enquiries, managing MAC databases.
Requirements
- Background/experience or qualifications in Administration with demonstrated experience in customer service.
- Commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders.
- Excellent oral and written communication with the ability to record, report, and maintain information.
- Demonstrated ability to use initiative and problem-solve with limited supervision.
- Ability to work independently and as part of a team.
About HammondCare
HammondCare specialises in Aged and Dementia Care, Palliative Care, Rehabilitation, Mental Health services for older people, and other related Health and Aged Care services. HammondCare seeks to embed evidence-based best practices in its services and provides these services through Home Care, Sub-Acute Hospitals, and Residential Aged Care.
Culture
HammondCare At Home has a relationship-based approach to care, and our team members take the time to fully understand the individual needs of every person we care for.
Benefits
- Maximise your take-home pay with NFP salary packaging.
- HammondCare offers its staff excellent training and career development opportunities.
- Full training is provided with local offices, local managers, and a 24/7 support line.
- Paid Bonus Schemes, e.g. Refer a Friend.
- Supportive arrangements during the pandemic, including COVID-19 Special Leave if required to isolate, additional paid screening time each shift, and full supply of all PPE.
-
Service Support Officer
1 month ago
Port Macquarie, New South Wales, Australia HammondCare Full timeAbout the RoleHammondCare is seeking a highly organized and detail-oriented Service Support Officer to join our team at our HammondCare At Home office in Port Macquarie. As a key member of our frontline care team, you will provide reliable office-based support for Care Managers, clients, and their representatives.Key ResponsibilitiesManage administrative...
-
Service Support Officer
4 weeks ago
Port Macquarie, New South Wales, Australia HammondCare Full timeAbout the RoleThe Service Support Officer will play a key role in the HammondCare At Home frontline care team, providing reliable office-based support for Care Managers, clients, and their representatives.Key ResponsibilitiesManage administrative tasks related to care workers, including timesheets, ordering personal protective equipment, and care worker...
-
Service Desk Officer
4 weeks ago
Port Macquarie, New South Wales, Australia Essential Energy Full timeAbout the RoleWe are seeking a highly skilled Service Desk Officer to join our team at Essential Energy. As a Service Desk Officer, you will be responsible for providing centralised remote support and service to our business. This will involve providing first-level technical customer support services, managing incidents and service requests, and escalating...
-
Service Desk Officer
4 weeks ago
Port Macquarie, New South Wales, Australia Essential Energy Full timeAbout the RoleAs a Service Desk Officer at Essential Energy, you will play a crucial part in providing centralised remote support and service to the business. This will involve both proactive and reactive means via customer phone calls and email. Your key responsibilities will include managing incidents and service requests through to resolution, escalation,...
-
Service Desk Officer
4 weeks ago
Port Macquarie, New South Wales, Australia Essential Energy Full timeAbout the RoleWe are seeking a skilled Service Desk Officer to provide centralised remote support and service to our business. As a key member of our team, you will be responsible for managing incidents and service requests through to resolution, escalation, and closure.Key Responsibilities:Provide first-level technical customer support services following...
-
Residence Support Officer
4 weeks ago
Port Macquarie, New South Wales, Australia Charles Sturt University Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Residence Support Officer to join our team at Charles Sturt University. As a key point of contact for students in residences, you will provide assistance both face-to-face and through our CRM system.Key ResponsibilitiesCoordinate administrative and operational tasks to ensure efficient...
-
Administrative Support Officer
3 weeks ago
Port Macquarie, New South Wales, Australia NSW Government Full timeAbout the RoleThe successful candidate will provide an effective administrative service, working across the Administration Team of Manning Campus to support the provision of excellent patient outcomes.Key ResponsibilitiesProvide administrative support to Emergency Department, Inpatient Wards, Outpatient Services, and Revenue Services.Work alongside service...
-
Administrative Support Officer
3 weeks ago
Port Macquarie, New South Wales, Australia NSW Government Full timeAbout the Role:The NSW Government is seeking a highly skilled and enthusiastic Administrative Support Officer to join their innovative team at Manning Hospital and Taree Community Health Service.The successful candidate will provide effective administrative support to the Administration Team, working across various departments to deliver excellent patient...
-
Service Desk Officer Trainee
4 weeks ago
Port Macquarie, New South Wales, Australia Essential Energy Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Service Desk Officer Trainee. As a key member of our support team, you will provide centralised remote support and service to our business, managing incidents through to resolution and communicating with technical staff and customers to ensure satisfactory...
-
Support Services Coordinator
2 weeks ago
Port Macquarie, New South Wales, Australia HammondCare Full timeAbout this roleThe Service Support Officer is a key member of the HammondCare At Home frontline care team, providing reliable office-based support for Care Managers, clients, and their representatives.This is a permanent position with guaranteed hours and stability in our Home Care team.You'll have the opportunity to maximise your take-home pay with NFP...
-
Residence Support Officer
4 weeks ago
Port Macquarie, New South Wales, Australia Charles Sturt University Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Residence Support Officer to join our team at Charles Sturt University. As a key point of contact for students in residences, you will provide assistance both face-to-face and through our CRM system.Key ResponsibilitiesCoordinate administrative and operational tasks to ensure efficient...
-
Service Desk Support Professional
2 weeks ago
Port Macquarie, New South Wales, Australia Essential Energy Full timeAbout the RoleWe are seeking a skilled Service Desk Officer to provide centralized remote support and service to our business. As a key member of our team, you will be responsible for managing incidents and service requests through to resolution, escalation, and closure communication with relevant support teams as required.Key Responsibilities:Provide...
-
Support Administration Services
3 weeks ago
Port Macquarie, New South Wales, Australia NSW Government Full timeAbout the Role:The successful candidate will provide an effective administrative service across the Administration Team of Manning Campus.This includes supporting the provision of excellent patient outcomes, demonstrating excellent frontline customer service skills, and working alongside service providers to promote optimal health outcomes.The administrative...
-
Residence Support Officer
1 month ago
Port Macquarie, New South Wales, Australia Charles Sturt University Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Residence Support Officer. This is an exciting opportunity to work with students in a dynamic and supportive environment.Key ResponsibilitiesProvide exceptional customer service to students in residencesCoordinate administrative and operational tasks to...
-
Psychological Support Specialist
3 weeks ago
Port Macquarie, New South Wales, Australia UNSW Australia Full timeAbout the Role:The Wellness Support Advisor, Rural Clinical Campuses will provide wellbeing care services for UNSW rural students with social, emotional, health and wellbeing needs through triage, assessment and short solutions-based therapy.The successful candidate will work closely with the Faculty Wellbeing Officer and senior academic and professional...
-
IT Support Professional
1 week ago
Port Macquarie, New South Wales, Australia Axiom Technologies Full timeAxiom Technologies is a leading IT services provider serving medium to large-scale enterprises worldwide.We are seeking a highly skilled IT Support Officer to join our team. As an IT Support Officer, you will provide onsite and on-call assistance to end-users within the organization's desktop computing environment.Key Responsibilities:Troubleshoot computer...
-
Administrative Support Specialist
4 weeks ago
Port Macquarie, New South Wales, Australia Chandler Macleod Full timeAbout the Role:We are seeking an experienced Administrative Support Specialist to join our corporate office team. As the Office All-rounder, you will provide vital administrative support to various teams, ensuring smooth operations and delivering exceptional customer service to both internal and external stakeholders.Key Responsibilities:Provide excellent...
-
IT Support Specialist
5 days ago
Port Macquarie, New South Wales, Australia Axiom Technologies Full timeAxiom Technologies is a leading global IT services provider offering tailored support solutions for medium to large-scale enterprises. With a strong presence in the market, we're seeking a skilled professional to join our team as an IT Support Officer.
-
Maintenance Officer
3 weeks ago
Port Macquarie, New South Wales, Australia Travel + Leisure Co. Full timeDelivering Exceptional Vacation ExperiencesTravel + Leisure Co. is a leading provider of vacation ownership experiences. We are currently seeking an experienced Maintenance Officer to join our team at Club Wyndham Flynns Beach.Your Key ResponsibilitiesAs a skilled Maintenance Officer, you will be responsible for maintaining the resort's rooms and grounds,...
-
Support Coordinator
1 day ago
Port Macquarie, New South Wales, Australia Brandt Tractor Full timeAbout the Role:Brandt is seeking a highly organized and detail-oriented Support Coordinator to join our Hastings team. This role is responsible for providing administrative support to the Service Department, ensuring accurate and timely reports and records.Field customer inquiries related to service requests.Open work orders as directed by the Service...
