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Customer Service Representative

2 months ago

Adelaide, South Australia EFinancialCareers Ltd. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide personalized service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist customers with transactions, educate them on our online platforms and tools, and recommend our products and services to help them achieve their financial goals.
  • Build relationships with customers, understand their needs, and provide solutions to meet their financial objectives.
  • Work collaboratively with the branch team to achieve sales and service targets, and contribute to a positive and inclusive team culture.
  • Stay up-to-date with our products and services, and maintain a high level of knowledge and expertise to provide expert advice to customers.
Requirements
  • Extensive experience in a customer service or sales environment, with a proven track record of delivering exceptional customer service.
  • Demonstrated competence in achieving consistent sales results, with a strong understanding of our products and services.
  • Ability to confidently communicate with customers face-to-face and over the phone, with excellent interpersonal and communication skills.
  • Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer
  • A competitive salary and benefits package, including a generous superannuation contribution.
  • Ongoing training and development opportunities, to help you build your skills and knowledge.
  • A dynamic and supportive team culture, with a focus on collaboration and teamwork.
  • The opportunity to work with a leading financial institution, with a strong reputation for excellence and customer service.