Customer Experience Manager

2 weeks ago

Canberra, ACT, Australia beBeeHospitality Full time $75,000 - $98,000
Frontline Service Manager

The Frontline Service Manager will deliver exceptional customer experiences by leading a high-performing team. Key responsibilities include:

  • Maintaining consistent service standards and delivering excellent customer satisfaction.
  • Providing top-notch support to members and guests, fostering strong relationships through effective communication and proactive issue resolution.
  • Assisting the events team and catering for guests as required, ensuring seamless execution of events and conferences.
  • Managing inventory levels, advising the manager on ordering and maintaining stock control systems.
  • Staying up-to-date with industry trends, suggesting improvements to enhance the overall member experience.

Additional duties include providing concierge support, issuing day passes, welcoming prospective and current members, and assisting with deliveries and mail.

The ideal candidate has 2+ years of cafe experience, including barista skills, operational knowledge, and customer service enthusiasm. They must be able to build strong relationships, work well in a team, and independently manage time and prioritize tasks.

About Us

We are a market-leading workspace provider, renowned for our customer-centric approach and hospitality-driven solutions. Our goal is to create a thriving culture for our team that enhances the workplace experience for our customers.

Requirements
  • 2+ years cafe management or supervisor experience
  • High-standard customer service skills
  • Operational elements of a cafe (Budgets, ordering, stock control)
  • Customer service knowledge and enthusiasm for providing excellent support
  • A genuine passion for managing client relationships and analyzing business opportunities
  • Strong internal and external relationship-building skills
  • Ability to work independently and effectively manage time

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