Retail Customer Experience Manager

1 day ago

Canberra, ACT, Australia beBeeCustomerExperience Full time $80,000 - $110,000

At Adairs, we pride ourselves on creating a workplace that is fun and energizing. Our greatest asset are our people, and we provide the tools and benefits to help them thrive in their roles.

We lead our team members towards successful and fulfilling careers with exciting rewards. We support their goals and help them grow professionally.

Benefits

  • A chance to participate in our Annual Achievers Trip
  • Team member discounts of 30% off full price styles and 15% off sale styles, plus free shipping
  • Access to tailored learning and development programs through our Adairs Academy
  • Achievable and lucrative incentive and bonus programs
  • Confidential access to our Employee Assistance Program for team members and their families
  • Recognition for exceptional individual and team performances at our annual awards night

Our Purpose

We exist to create WOW experiences for our customers. Our passion is to inspire and provide expertise, enabling everyone to weave their own story of home.

We understand the importance of teamwork, customer focus, and innovation. Our company culture values passion, collaboration, and persistence.

Your Role

As an Assistant Store Manager at our Canberra Homemaker Store, you will work closely with the team and Store Manager to drive the ultimate customer experience and elevate store performance.

You will bring significant value by:

  • Leading by example and inspiring customers to achieve their style goals
  • Supporting the Store Manager with coaching, developing and training the wider team
  • Analysing reports and identifying opportunities to increase customer satisfaction

Your Skills

You will be successful in this role if you have:

  • Wildly passionate about creating the ultimate customer experience
  • Leadership qualities and a track record of achieving KPIs and targets
  • Ability to create and instil an engaged and motivated culture within your team
  • Strengths in nurturing, coaching, training and developing a team
  • Awesome attitude and a strong team player mentality

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