Customer Experience Director

1 week ago

Canberra, ACT, Australia beBeeCustomerService Full time $90,000 - $120,000

About this Role

This is an exciting opportunity to join our team as a Customer Service Manager.

We are seeking a highly skilled and experienced professional to lead and empower our customer service team, ensuring exceptional customer experience and continued business growth.

The ideal candidate will have a proven track record of managing a team, driving performance metrics, and delivering training needs. They will also possess excellent written and verbal communication skills, with the ability to build strong relationships with team members, stakeholders, and external customers.

Key Responsibilities:

  • Supervise, lead, and develop the team
  • Ensure the construction and delivery of individual and team KPIs
  • Oversee all customer feedback, ensuring timely and appropriate responses
  • Support and encourage a culture of continuous improvement within the team

Requirements:

  • Previous experience managing a team
  • Background in managing a customer service/planning team
  • Proven success managing a team's customer service metrics
  • Exceptional written and verbal communication skills

Benefits:

  • Opportunity to advance your career in a customer-focused management role
  • Global company with a wide range of learning and development programs

Others:

  • As part of the recruitment process, you will be required to complete pre-employment checks

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