Program Manager

5 days ago

Canberra, ACT, Australia beBeeLeadership Full time $80,000 - $120,000

This is a leadership role responsible for managing the day-to-day operations of the branch, ensuring excellent customer service through exemplary staff management and motivation, impeccable facilities and merchandising management, and the highest levels of customer service.

As a Branch Coordinator, you will be responsible for supervising a team of staff to deliver high-quality customer service, efficient transactional processing, and the maintenance of collections and facilities.

You will also actively progress the strategic direction of Libraries ACT by participating in or leading working groups, drafting policy and operating procedures, presenting training on specific topics, etc.

This position reports to the Director Operations and supervises a range of roles including Community Liaison Officers and Librarians, Library Branch Supervisors, Shift Supervisors, Library Service Officers, and Shelvers.

Key Responsibilities:

  • Manage the day-to-day operations of the branch
  • Supervise a team of staff to deliver high-quality customer service
  • Progress the strategic direction of Libraries ACT
  • Participate in or lead working groups
  • Draft policy and operating procedures
  • Presentation of training on specific topics

About the Team:

The Transport Canberra and City Services team is committed to making Canberra an attractive, safe, and easy place to live. We offer rewarding careers with great benefits where you can work on projects that make a difference to the everyday lives of your family, friends, and community.

We have opportunities available in a wide range of teams all doing their part to help us achieve our mission of delivering connected services to the people of Canberra.

Benefits:

  • Opportunities for professional development and growth
  • A diverse and inclusive workplace culture
  • A range of employee benefits including salary packaging, flexible working arrangements, and access to a range of health and wellbeing programs

What You Will Need:

To be successful in this role, you will need:

  • Exceptional leadership and management skills
  • Strong communication and interpersonal skills
  • Ability to work collaboratively as part of a team
  • Highly organized and able to prioritize tasks effectively
  • Ability to maintain confidentiality and handle sensitive information

How to Apply:

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