Guest Services Ambassador

1 week ago


Umina Beach, New South Wales, Australia NRMA Parks and Resorts Full time
Company Overview

NRMA Parks & Resorts is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences across our network of award-winning parks and resorts.

Salary Information

We offer a competitive salary package, with an estimated annual salary range of $50,000 - $65,000, depending on experience and qualifications.

Job Description

In this hands-on role, you will play a vital part in creating lasting impressions on our guests. You will be responsible for welcoming and farewelling resort guests, ensuring the highest possible standards of Front Office Guest Services. Your friendly smile, bubbly personality, and ability to think outside the box will wow our guests and make their stay unforgettable.

You will also be responsible for efficiently checking-in and checking-out guests, handling incoming phone calls, and delighting them with your knowledge of all accommodation offerings and services.

Required Skills and Qualifications
  • Outstanding customer service skills, with a passion for delivering exceptional experiences
  • Well-presented, friendly, and welcoming demeanor, with excellent communication skills
  • Ability to work effectively in a fast-paced environment, juggling multiple tasks and responsibilities
  • Previous experience in reception, front office, admin, or sales roles, preferably in a customer-facing environment
  • Park management system experience, particularly with Newbook and/or RMS, is highly regarded but not essential
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Travel discounts on SIXT car rental, cruises, and accommodation at our NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership, providing access to exclusive discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more
  • My Thanks reward and recognition program, acknowledging your contributions and achievements
  • Employee referral program, offering a referral bonus of up to $2,000 for successful referrals
  • Opportunities to grow, progress, or relocate within our company, exploring new challenges and opportunities
What We Offer

At NRMA Parks & Resorts, we celebrate and welcome difference, fostering an inclusive workplace where everyone feels respected, heard, valued, and connected. We are committed to creating a culture that encourages unique perspectives and promotes individual growth and development.



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