Resort Operations Manager

2 days ago

Umina Beach, New South Wales, Australia NRMA Parks and Resorts Full time

Welcome to NRMA Parks and Resorts, a leading provider of unique holiday experiences on the picturesque Central Coast at Umina Beach.

As Resort Operations Manager, you will play a vital role in ensuring the highest possible standards of efficiency and professionalism in our Front Office/Guest Services department.

We are seeking an experienced professional with a proven track record in leading and managing teams with a customer service focus. If you have a genuine interest in engaging great conversations with our guests, we encourage you to apply.

About the Role:

This is a challenging yet rewarding opportunity to lead by example and take ownership of providing managerial oversight and daily coordination to the front office team. You will assist in allocating tasks, creating team rosters, and escalating guest or team queries as needed.

You will also ensure effective communication and liaison with other departments and Resort Management to guarantee a smooth operation.

Your Key Responsibilities Will Include:

  • Leading and managing the front office team to deliver exceptional customer service
  • Providing managerial oversight and daily coordination to ensure efficient operations
  • Assisting in task allocation, team rosters, and escalating guest or team queries
  • Maintaining effective communication and liaison with other departments and Resort Management

About Us:

NRMA Parks and Resorts offers a unique work environment that values diversity and inclusion. We believe in creating an inclusive workplace where our people feel respected, heard, valued, and connected.

At NRMA Parks and Resorts, we celebrate our differences and strive to create an environment where everyone feels welcome. From First Nations peoples to gender, age, ethnicity, sexual orientation, and different abilities, we welcome people from all walks of life and embrace unique perspectives.

What's in It for You?

We offer a range of benefits to support your career growth and well-being, including progressive flexibility, leave, and well-being benefits to balance all of life's priorities. You will also enjoy travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.

We offer complimentary myNRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more.

In addition, you will receive market-leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements. Discounts on all NRMA insurance products, including car, home, and travel, are also available.

Estimated Salary: $80,000 - $100,000 per annum, depending on experience and qualifications.

Contact Information: Please note that this job description does not include any contact information. To apply, please follow the instructions provided below.

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