Resort Guest Services Representative

2 days ago


Umina Beach, New South Wales, Australia NRMA Parks and Resorts Full time

About Us: At NRMA Parks & Resorts, we are passionate about delivering exceptional guest experiences and creating lasting memories for our visitors.

About the Role: As a Resort Guest Services Representative, you will be the face of our resort, responsible for ensuring that our guests receive the highest level of service and support during their stay. This is a hands-on role that requires a detail-oriented individual with excellent communication skills.

Key Responsibilities:

  • Welcome and farewell guests in a warm and welcoming manner
  • Ensure efficient check-in and check-out processes
  • Respond to incoming phone calls and provide information on accommodation offerings and services

What You'll Bring:

  • Outstanding customer service skills
  • A friendly and welcoming demeanor
  • The ability to multitask and think outside the box
  • Experience in a reception or front office environment (preferably)
  • Availability to work a 7-day rotating roster, including public holidays and school holidays

Benefits:

  • Travel discounts on car rentals, cruises, and accommodations at NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership with discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more
  • Recognition program with opportunities for rewards and bonuses
  • Employee referral program with potential bonus up to $2,000

About Our Culture: At NRMA Parks & Resorts, we celebrate diversity and inclusivity, promoting a workplace where everyone feels respected, heard, valued, and connected. We welcome people from all walks of life and appreciate unique perspectives.



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