
Customer Retention Specialist
2 weeks ago
This is a leadership position that focuses on customer retention through proactive and reactive initiatives. The successful candidate will develop and execute business plans to drive portfolio profitable growth in line with pricing principles.
The role involves leading a team of specialists who are critical to the bank's strategic deliverables. This includes interpreting market and internal data to identify opportunities for growth and developing targeted initiatives to deliver on objectives.
- Develop and execute business plans to drive portfolio profitable growth through customer retention.
- Lead a customer retention team to achieve excellent results and best practice in a rapidly changing market.
- Coach for high performance, influence, and build capability across a phone-based customer experience team in a fast-paced environment.
- Drive a culture of accountability and delivery across the retention team to exceed customer expectations.
- Hold or be working towards a tertiary or other industry-related qualification.
- Develop and implement strategies to improve customer advocacy and longevity with the bank.
- Demonstrated previous leadership experience in leading a team to achieve excellent results & best practice in a rapidly changing market.
- 2-5 years in financial services - with a strong background in managing teams in home lending and/or business finance market.
- A strong people leader, with demonstrated experience to coach for high performance, influence, and build capability across a phone-based customer experience team in a fast-paced environment.
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Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $120,000**Job Title:** Customer Retention Expert", ", "Oversee the management of existing customer relationships to retain and grow their base.", "Collaborate with client executives and account managers to develop strategies for retaining customers.", "Identify and qualify opportunities for upselling and minimizing churn.", "Design, scope, and prepare proposals to...
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Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $120,000Job DescriptionWe are seeking an experienced Customer Retention Specialist to join our sales team. In this challenging role, you will work closely with customers to build effective relationships and retain their business.Main Responsibilities:Engage with customers through outbound calls or receiving calls from them to prevent account lossIdentify and resolve...
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Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeRetention Full time $65,000 - $91,300We are seeking a Customer Retention Specialist to join our team. As a Customer Retention Specialist, you will play a critical role in helping customers maintain the protection they need.By taking the time to understand each customer's financial situation and concerns, you'll provide tailored solutions that support their circumstances and help keep their...
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Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $150,000Experience is key in the role of a Customer Retention Specialist. You will be responsible for driving customer satisfaction and growth by owning renewal strategies and nurturing high-value relationships.This position requires strong commercial acumen and confidence in negotiating with senior stakeholders. A data-driven mindset with the ability to tell a...
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Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeRetention Full time $60,000 - $70,000As a customer retention specialist, you will be the primary point of contact for our members who have expressed intentions to cancel their services. Your role will involve empathizing with their concerns and leveraging your exceptional communication skills to retain their business.About the RoleThis position requires a seasoned customer service professional...
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Retention Specialist
1 week ago
Sydney, New South Wales, Australia Netapp Full timeJob SummaryAs a Retention Specialist at NetApp, you will be responsible for the install base management of existing customers in the effort to retain (as primary focus) and grow customer base. This role executes in line with GTM strategies and initiatives to grow revenue generated from customer retention (install base) sales and meet KPIs for tech refresh,...
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Customer Retention Strategist
2 weeks ago
Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $140,000Job Role:The Renewal Specialist is responsible for managing existing customer relationships to retain and grow revenue through retention sales, in line with the organization's growth strategies.Main Responsibilities:Manage existing customer base to increase revenue through retention salesExecute growth strategies and initiativesKey Skills:Retention sales...
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Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia St Full time**Retention Specialist**Helping Australians Succeed- Full time permanent position based in K **ogarah**:- Drive excellent customer experience- Grow a career within lending**How will I help?**You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong...
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Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $150,000We're looking for a seasoned professional to drive our customer loyalty and retention strategy. Reporting to the Head of CRM, this senior role will shape and execute the end-to-end strategy across marketing, development, and roadmap initiatives.About the RoleThis senior manager will be responsible for designing, leading, and optimising our customer loyalty...
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Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeRetention Full time $120,000 - $160,000Job Title: Customer Retention ProfessionalThis is a key role for an ambitious professional looking to build a career in customer retention and sales. As a Customer Retention Professional, you will be responsible for developing and implementing strategies to retain existing customers and grow their business with our organization.The ideal candidate will have...