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Operational Excellence Lead
2 months ago
We are seeking an experienced Operational Excellence Lead to join our team at eFinancialCareers Ltd. as a key member of our Internal Audit and Operational Excellence function.
Key Responsibilities- Develop and execute the Operational Excellence strategy for the Enterprise, driving a culture of continuous improvement and process optimization.
- Collaborate with stakeholders across the Enterprise to identify opportunities for process redesign, quality improvement, and best practice utilization.
- Conduct comprehensive assessments of existing processes, workflows, and systems to identify inefficiencies, pain points, and bottlenecks.
- Develop actionable recommendations to address opportunities identified, with a focus on optimizing and enhancing processes, workflows, and systems.
- Prepare detailed reports documenting opportunities, recommendations aligned to better practices, and expected benefits.
- Communicate recommendations and expected benefits to Middle and Senior Management for consideration in prioritization for implementation.
- Oversee the timely and effective implementation of recommendations by the relevant Business Unit, providing advisory support as needed.
- Assist management with the implementation of recommendations, where appropriate.
- Help establish and monitor metrics to measure the effectiveness of recommendations implemented by the relevant Business Unit.
- Provide Business Units with operational excellence advisory support on any material new or changes to processes, workflows, and systems.
- Assist with the preparation of Management and Board reports.
- Help enhance Operational Excellence capability across the Enterprise through developing and implementing process improvement tools, methodologies, and training.
- Tertiary qualifications in Business Administration, Commerce, Engineering, or related fields.
- Minimum 5-7 years of experience in process improvement, operational management, or a related field.
- Extensive financial services experience, preferably in retail banking or consumer lending.
- Expertise in process improvement methodologies and change implementation.
- Proficient in data analysis and performance metrics.
- Excellent analytical and problem-solving skills.
- Strong interpersonal, collaboration, and engagement skills.
- Clear and effective communication skills, both written and verbal.
- Strong organization and prioritization skills.
- Strong attention to detail, including thoroughness in reviewing data, processes, and documentation.
- Proactive and inquisitive mindset.
