Operational Excellence Lead

2 weeks ago

Melbourne, Victoria, Australia Latitude Full time
Operational Excellence Lead

Join Latitude Financial Services as we embark on an exciting journey to drive operational excellence across the Enterprise. As an Operational Excellence Lead, you will play a pivotal role in delivering our Operational Excellence strategy, driving a culture of continuous improvement, and identifying opportunities to optimize and enhance processes, workflows, and systems.

Key Responsibilities:
  • Develop and execute the Operational Excellence strategy for the Enterprise, working collaboratively with key stakeholders to identify opportunities for process redesign, quality improvement, and best practice utilization.
  • Conduct comprehensive assessments of existing processes, workflows, and systems to identify inefficiencies, pain points, and bottlenecks, and develop pragmatic and actionable recommendations to address these opportunities.
  • Prepare detailed reports that document opportunities, recommendations aligned to better practices, and expected benefits, and communicate these to Middle and Senior Management for their consideration in prioritization for implementation.
  • Oversee the timely and effective implementation of recommendations by the relevant Business Unit, providing advisory support as needed, and assist management with the implementation of recommendations where appropriate.
  • Help establish and monitor metrics to measure the effectiveness of recommendations implemented by the relevant Business Unit, and provide Business Units with operational excellence advisory support on any material new or changes to processes, workflows, and systems.
  • Assist with the preparation of Management and Board reports, and help enhance Operational Excellence capability across the Enterprise through developing and implementing process improvement tools, methodologies, and training.
Requirements:
  • Tertiary qualifications in Business Administration, Commerce, Engineering, or related fields.
  • Minimum 5-7 years of experience in process improvement, operational management, or a related field.
  • Extensive financial services experience, preferably in retail banking or consumer lending.
  • Expertise in process improvement methodologies and change implementation.
  • Proficient in data analysis and performance metrics.
  • Excellent analytical and problem-solving skills.
  • Strong interpersonal, collaboration, and engagement skills.
  • Clear and effective communication skills, both written and verbal.
  • Strong organization and prioritization skills.
  • Strong attention to detail, including thoroughness in reviewing data, processes, and documentation.
  • Proactive and inquisitive mindset.

We're looking for someone who is passionate about driving operational excellence and has a strong track record of delivering process improvements. If you're a motivated and results-driven individual who is excited about the opportunity to join our team, we'd love to hear from you.

At Latitude Financial Services, we're committed to creating a safe, healthy, engaging, and productive working environment for all employees and workers. We offer a flexible working environment and great compensation, and we're always looking for ways to improve and innovate.

We're Latitude Financial Services, partners in money. We're a platform that helps people shop and live better, and we're always living and breathing our values: Act Right, Show Care, Be Curious.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

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