Operational Excellence Lead

5 days ago

Melbourne, Victoria, Australia Latitude Full time

The Operational Excellence Lead - Enterprise Transformation is a key role within the Internal Audit & Operational Excellence function at Latitude Financial Services. This position reports directly to the Group General Manager Internal Audit & Operational Excellence, who in turn reports to the CEO and Board Audit Committee.

The primary responsibility of this role is to deliver the Operational Excellence strategy across the Enterprise, driving a culture of continuous improvement. This involves proactively reviewing existing processes, workflows, and systems to identify opportunities for optimisation and improvement, and developing actionable recommendations aligned to better practice.

Key Responsibilities:

  • Support the development and execution of the Operational Excellence strategy for the Enterprise
  • Collaborate with key stakeholders across the Enterprise to identify opportunities for process redesign, quality improvement, and best practice utilisation
  • Conduct comprehensive assessments of existing processes, workflows, and systems to identify inefficiencies, pain points, and bottlenecks
  • Develop pragmatic and actionable recommendations to address opportunities identified to optimise and enhance processes, workflows, and systems
  • Prepare detailed reports documenting opportunities, recommendations aligned to better practices, and expected benefits
  • Communicate recommendations and expected benefits to Middle and Senior Management for consideration in prioritisation for implementation
  • Oversee the timely and effective implementation of recommendations by the relevant Business Unit and provide advisory support as needed
  • Assist management with the implementation of recommendations where appropriate
  • Establish and monitor metrics to measure the effectiveness of recommendations implemented by the relevant Business Unit
  • Provide Business Units with operational excellence advisory support on material new or changed processes, workflows, and systems
  • Assist with the preparation of Management and Board reports
  • Enhance Operational Excellence capability across the Enterprise by developing and implementing process improvement tools, methodologies, and training

Requirements:

  • Tertiary qualifications in Business Administration, Commerce, Engineering, or related fields
  • Minimum 5-7 years of experience in process improvement, operational management, or a related field
  • Extensive financial services experience, preferably in retail banking or consumer lending
  • Expertise in process improvement methodologies and change implementation
  • Proficient in data analysis and performance metrics
  • Excellent analytical and problem-solving skills
  • Strong interpersonal, collaboration, and engagement skills
  • Clear and effective communication skills, both written and verbal
  • Strong organisation and prioritisation skills
  • Strong attention to detail, including thoroughness in reviewing data, processes, and documentation
  • Proactive and inquisitive mindset

We offer a flexible working environment and great compensation in return for your energy and ideas. We support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude Financial Services, partners in money. We're a platform that helps people shop and live better, always living and breathing our values: Act Right, Show Care, Be Curious.

Successful applicants will be required to complete a background check prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

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