Operational Excellence Manager
5 days ago
Job Summary
Tesla is seeking a technically minded Operational Excellence and Support Services Manager to provide support for Tesla's Operations & Maintenance (O&M) functions, across the full Energy product portfolio.
This role is responsible for maximising team capabilities, service efficiency, energy product fleet health, improving uptime & availability, minimising cost to service, and improving service quality.
Key Responsibilities
- Provide technical and operational process support to O&M service teams across all energy products
- Improve and standardise process flows across the service organisation
- Oversee training development & delivery to service teams, ensuring tracking and compliance
- Project management of various initiatives during product service lifecycles
- Oversee service equipment, tooling and spare parts planning programs
- Conduct data analytics, report writing, monitoring, develop and present operational KPIs
- Provide insights and ongoing reporting to drive continuous improvement across the organisation
- Assist with budgeting and forecasting
- Provide cross departmental program management/development assistance
- Work with key stakeholders including Engineering, Reliability, EHS and Training departments across technical, operational and product related matters
- Set up and manage multi-party logistics and fleet vehicle programs
- AP/AR (PO) process development and management
Requirements
- Bachelor's degree in a relevant field, preferably electrical engineering
- 5+ years of experience working within maintenance and operations
- 2+ years of experience creating Scopes of Work for maintenance or electrical services
- Strong knowledge of infrastructure and logistics operations
- Experience in CMMS management
- Experience in process technical and operational process mapping
- Strong communication and interpersonal skills
- Experience in people management & leading service operation teams in fast-paced environments
- Understanding of contractual documentation and technical schematics
- Ability to manage large amounts of data and provide concise analysis and insights
- Experiencing writing Root Cause Analysis and Corrective Action Reports
- Ability to prioritise issues across multiple products, prioritising highest value targets with minimal guidance
- Excellent computer skills especially using Excel, Outlook, MS project, PMP and Word
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