Senior Contact Center Architect

4 weeks ago


Macquarie Park, Australia FinXL Full time
About FinXL

FinXL is a leading IT professional services organisation dedicated to delivering cutting-edge solutions to its enterprise clients.

Salary Information

The estimated annual salary for this position ranges from $120,000 to $180,000, depending on experience and qualifications.

Job Description

We are seeking an experienced Technical Service Director for Customer Experience to lead our contact center initiatives. As a key member of our team, you will be responsible for developing and implementing technical designs, providing technical expertise, and maintaining architectural integrity in support of customer accounts.

The role requires a high level of technical knowledge and expertise in contact center technologies, including Genesys, CCaaS, and security-based technologies. You will work closely with our delivery teams to provide technical thought leadership, mentoring, and strategic direction.

You will also be responsible for analysing customer requirements, developing profitable solutions, and designing complex business solutions that integrate data, voice, video communications, and systems components into an effective network.

Required Skills and Qualifications
  • Minimum 7 years of technical experience, with at least 3 years in pre-sales/embedded architect roles
  • Experience in developing detailed customer technical designs, bills of materials, and client proposals
  • High-level technical expertise in contact center technologies, including Genesys, NICE CXone, Voice Biometrics, Session Border Controllers, and networking solutions
  • Proven project coordination skills, strong analytical skills, and excellent communication and presentation skills
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary and bonus structure
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • Flexible working arrangements, including remote work options
Others

If you have the required skills and experience, please apply through our website. We look forward to hearing from you



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