Senior Technical Solutions Architect for Contact Centers

3 weeks ago

Macquarie Park, Australia FinXL Full time

About FinXL

FinXL is a leading IT Professional services organisation, renowned for delivering innovative solutions to its enterprise clients. With a strong presence in the industry, we are now seeking a Senior Technical Solutions Architect to join our team.

Job Summary

We are looking for a highly skilled and experienced Senior Technical Solutions Architect to lead the design and implementation of complex technical solutions for our Contact Center clients. As a key member of our team, you will be responsible for developing and maintaining architectural integrity, providing technical expertise, and driving innovation in Contact Center technologies such as Genesys, CCaaS, and security-based solutions.

Responsibilities

  • Develop and maintain detailed customer technical designs, bills of materials, and client proposals;
  • Provide high-level technical advice and expertise to support and identify new technical solutions and maintain architectural integrity;
  • Analyse prospective and current customer requirements and develop profitable and suitable solutions;
  • Design and implement complex business solutions that integrate data, voice, video communications, and systems components into an effective network;
  • Lead the delivery of end-to-end solutions, managing technical leads and project coordination skills;
  • Provide 3rd level technical support, assisting customer delivery teams with high-level operational support and Level 3 fault resolution;
  • Maintain a detailed understanding of installed solutions, current, and emerging technologies relevant to the role.

Requirements

To be successful in this role, you will need:

  • A minimum of 7 years of technical experience, with at least 3 years in pre-sales/embedded architect roles;
  • Experience in developing detailed customer technical designs, bills of materials, and client proposals;
  • Expertise in managing diverse technical solutions, including Genesys, NICE CXone, Voice Biometrics, Session Border Controllers, and other Contact Center technologies;
  • Solid business ethics and the ability to question current processes and devise improvements;
  • Strong analytical, communication, presentation, interpersonal, negotiation, and client presentation skills.

What We Offer

As a Senior Technical Solutions Architect at FinXL, you can expect:

  • A competitive estimated salary of $120,000 - $180,000 per annum, depending on location and experience;
  • A challenging and rewarding role with opportunities for growth and development;
  • A collaborative and dynamic work environment with a team of experienced professionals;
  • Ongoing training and professional development opportunities;
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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