Technical Solutions Architect for Contact Centre

4 weeks ago


Macquarie Park, Australia FinXL Full time

FinXL, a leading IT Professional services organisation, is seeking an experienced Technical Solutions Architect to support our enterprise clients with new projects.

About the Role

This exciting position involves developing and reviewing detailed customer technical designs, bills of materials, and client proposals. You will be responsible for providing high-level technical advice and expertise to support, identify, and maintain architectural integrity in support of customer accounts.

Key Responsibilities
  • Developing innovative technical solutions to address customer business requirements.
  • Coordinating all inputs to the architectural design and supporting the design through its life cycle.
  • Focusing on Contact Center technologies with a specific emphasis on Genesys, including CCaaS and security-based technologies.
Qualifications and Experience

We are looking for a senior professional with a minimum of 7 years of technical experience and at least 3 years of pre-sales/Embedded Architect experience. You should have expertise in managing diverse technical solutions, including experience in developing detailed customer technical designs, bills of materials, and client proposals.

A strong analytical skillset and ability to question current processes and status quo are essential. Strong communication and presentation skills, as well as the ability to take ownership of issues, are also required.

The estimated salary for this role is around $120,000 per year, depending on location and experience. If you are someone with the following skills, please apply through the link below and we will get in touch with suitable candidates.



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