Senior Contact Center Architect

2 days ago


Macquarie Park, Australia FinXL Full time
Job Description

We are seeking a highly skilled and experienced Senior Contact Center Architect to join our team at FinXL.

The successful candidate will be responsible for providing technical advice and expertise to support, identify and maintain architectural integrity in support of our customer's account.

This is a senior role, requiring a minimum of 7 years technical experience, with at least 3 years pre-sales/Embedded Architect experience (at senior IT / executive level).

About the Role

This role involves developing detailed customer technical designs, bills of materials and Client proposals, both in response to ongoing operational in-contract needs and in major project Change Request scenarios.

You will provide a high level of technical advice and expertise to support, identify and maintain architectural integrity of a deployed customer ICT environment.

In addition, you will have experience in a Managed Solutions environment (including maintaining large corporate networks) - you must be seen as an industry technical/architectural expert in this area.

Key Responsibilities
  1. Analysing prospective and current customer requirements and develop a profitable and suitable solution to meet customer needs
  2. Responsibility for the design of complex business solutions that integrate all data, voice, video communications and systems components into an effective network
  3. Providing Technical and Infrastructure Design for Managed Services solutions including cost and risk assessment
  4. Design activity and associated costs for in-contract and new projects for networking and is also responsible for working with groups to deliver those projects
Requirements
  • Minimum of 7 years technical experience, with at least 3 years pre-sales/Embedded Architect experience (at senior IT / executive level)
  • Experience in developing detailed customer technical designs, bills of materials and Client proposals
  • Experience in providing a high level of technical advice and expertise to support, identify and maintain architectural integrity of a deployed customer ICT environment
  • Experience in a Managed Solutions environment (including maintaining large corporate networks)
Benefits

This is a rewarding opportunity to work with a leading IT Professional services organisation like FinXL. You will have the chance to work on challenging projects, develop your skills and knowledge, and contribute to the success of our customers.



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