Equipment Maintenance Specialist

3 weeks ago


Hornsby, New South Wales, Australia Clark Equipment Full time
About Clark Equipment

Clark Equipment Sales Pty Ltd is a renowned Australian-owned national distributor of top-notch equipment, including forklifts, agricultural machinery, and construction tools. Our portfolio features leading brands such as Clark, Omega, Terberg, Bobcat, and Develon.

Role Overview

We are seeking an experienced Product Support Specialist to maximize operation time and product reliability across our materials handling range, with a focus on the Clark Forklift product. This critical role will involve providing expert maintenance support, technical assistance, and field support to customers, dealers, and branches.

Key Responsibilities
  • Maximize operation time and product reliability through proactive maintenance and technical support
  • Provide field support to customers, dealers, and branches, ensuring seamless resolution of issues
  • Conduct inspections of new equipment arriving in the country to ensure compliance with market standards
  • Collaborate with the sales team to ensure products meet market requirements and troubleshoot warranty issues
  • Offer expert training and guidance to our network of dealers and branches, promoting a culture of excellence and customer satisfaction
Requirements
  • Proven experience in aftermarket support or related fields
  • Detailed understanding of capital equipment, particularly forklifts and materials handling systems
  • Engineering or trade certification/qualification
  • Strong technical proficiency, including sound maintenance and repair skills
  • Excellent customer relationship-building skills and ability to advise, train, and offer exceptional customer service
What We Offer
  • Competitive salary: AU$80,000 - AU$110,000 per annum
  • Rostered Day Off (RDO) program for work-life balance
  • Dynamic role with opportunities for growth and professional development
  • Ongoing training and education to enhance your skills and knowledge
  • A collaborative and supportive work environment


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