Customer Experience Ambassador
2 weeks ago
We are a leading retailer of candles and homeware products with a strong presence in Australia and New Zealand.
Job SummaryThis role is available at dusk Hornsby and offers a competitive salary of $60,000 - $80,000 per annum, depending on experience.
Key ResponsibilitiesThe Customer Assistant will be responsible for delivering exceptional customer experiences, achieving key performance indicators (KPIs), and contributing to the success of our store through visual merchandising and product knowledge sharing. Key responsibilities include:
- Delivering perfect customer experiences that leave customers satisfied and loyal.
- Working collaboratively with colleagues to achieve store goals and objectives.
- Developing and maintaining a deep understanding of our products to share with customers.
- Ensuring the store appearance is visually appealing and engaging.
- Maintaining high standards of quality and service excellence.
To succeed in this role, you should possess excellent communication skills, a passion for delivering exceptional customer experiences, and the ability to work effectively as part of a team. A can-do attitude, motivation to learn, and enthusiasm for growth and development are also essential.
BenefitsThis role offers a generous team member discount on our range of candles and homewares, the opportunity to participate in the dusk monthly bonus program, and access to ongoing training and development opportunities to support your career growth. We also believe in providing an environment where your career can shine as brightly as a well-lit candle. If you're ready to infuse your love for candles with your exceptional customer service skills, we encourage you to apply.
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