Technical Server Support Role

2 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $35,000 - $55,000
Front Line Support Specialist

Our mission is to provide top-notch support to our customers. As a Front Line Support Specialist, you will be the first point of contact for our customers and will play a crucial role in ensuring that their needs are met.

Key Responsibilities:

  • Respond promptly to customer inquiries and resolve issues efficiently
  • Identify trends in customer requests and escalate or reassign as necessary
  • Classify incidents and provide accurate solutions
Requirements

To succeed in this role, you should possess:

  • Previous experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • A willingness to learn and adapt to new situations
  • The ability to work independently and as part of a team
Benefits

We offer a competitive salary and benefits package, including flexible working arrangements, access to free server hosting, and opportunities for professional development.

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