IT Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnician Full time $80,000 - $120,000
Job Title

Deliver exceptional technical support and services to multiple clients across diverse industries.

  • Provide remote and onsite technical assistance to clients, ensuring timely resolution of incidents, service requests, and escalations.
  • Monitor and maintain client infrastructure, including servers, networks, cloud environments, and end-user devices, implementing patching, backups, and security measures to ensure system stability and compliance.
  • Assist with project work such as migrations, upgrades, and deployments, leveraging strong communication and problem-solving skills to deliver excellent customer service and build strong client relationships.

Requirements:

  • Strong knowledge of Microsoft 365, Windows Server, Active Directory, and networking fundamentals.
  • Experience in troubleshooting hardware, software, and connectivity issues, with a focus on proactive monitoring and maintenance.
  • Familiarity with RMM tools and ticketing systems, enabling efficient incident management and resolution.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced MSP environment.

Key Skills:

  • Technical expertise in Microsoft 365, Windows Server, and Active Directory.
  • Experience with RMM tools and ticketing systems.
  • Strong communication and problem-solving skills.

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