Senior Technical Support Role

2 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $85,000 - $95,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to deliver high-quality solutions in a fast-paced, client-facing environment. This role involves resolving complex technical issues by collaborating with clients, a local team, and a global support network.

The ideal candidate will possess excellent customer service skills, the ability to multitask, and experience with troubleshooting WMS, Windows OS, SQL Server, SSRS reports, and third-party software issues.

Key Responsibilities
  • Resolve technical issues with WMS, Windows OS, SQL Server, SSRS reports, and third-party software.
  • Manage WMS environments and configuration migrations between environments.
  • Perform WMS data administration tasks, including user management, menu configuration, and zone setup.
  • Enhance reports using Dashboard, SSRS, and Crystal Reports.
  • Design and implement enhancements to customer WMS environments.
  • Monitor SQL performance, tune queries, and optimize indexes.
  • Collaborate with customers, IT teams, project leaders, and vendors for support and implementation.
  • Quantify and escalate issues with supporting data to ERP vendors or third parties.
Requirements
  • Degree in Computer Science, BA/BS, or equivalent.
  • Strong communication, listening, and relationship-building skills.
  • Self-motivated with the ability to prioritize tasks and manage workload.
  • Proficient in MS SQL, Oracle PL/SQL, and familiar with IIS and stored procedures.
  • Exposure to JavaScript/TypeScript, C#, HTML, XML, JSON, and OData.
  • Experience with Windows Server, Linux, virtualization, and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS).
Benefits
  • Opportunities for professional growth and development.
  • Collaborative work environment.
  • Competitive compensation package.

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