Technical Support Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $74,150

Job Title: Technical Support Specialist

Occupation: ICT Network and Systems Professional

The ICT Customer Support Officer will be responsible for troubleshooting and resolving technical issues, contributing to the delivery and documentation of customer projects, implementing network infrastructure, supporting customers with a variety of technologies, building and configuring desktops, servers and storage networking hardware, providing exceptional customer service, and ensuring timely resolution of service tickets.

Key Responsibilities:

  • Troubleshoot and resolve technical issues.
  • Contribute to project delivery and documentation.
  • Implement LAN, WAN, security and remote access technologies.
  • Support customers with various platforms and technologies.
  • Build and configure desktops, servers and storage networking hardware.
  • Provide excellent customer service.
  • Ensure timely resolution of service tickets.

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