Sales Process Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeProcess Full time $80,000 - $120,000
Sales Process Coordinator Job Description

At ABB, we're driving diversity and inclusion across all dimensions. We welcome and celebrate individual differences. As a Sales Process Coordinator, you'll direct/support a team of sales specialists providing internal and external customer support.

Your key responsibilities will include:

  • Creating, implementing, monitoring, and reviewing sales support and customer support strategy and processes based on the Install Base Life Cycle and opportunity to service solution at each stage to create business opportunities.
  • Maintaining high levels of quality, accuracy, and process consistency, assisting in understanding process bottlenecks and inconsistencies.
  • Defining key targets and ensuring they are achieved for customer support and sales opportunity growth. Developing, implementing, and maintaining sales and customer support processes.
  • Ensuring proper communication and updating on issues related to tools development and new functionalities.
  • Supporting the deployment of the sales training and the related functional competency programs in the dedicated area.
  • Recommending appropriate sales processes and coordinating with related teams to ensure complete handling of requests (e.g., resourcing, quotes, price lists, invoice) is in place.
  • Establishing regular reports and statistics of the sales and customer service process.
  • Ensuring the development of a proper network throughout local sales units, factories service, and engineering centers to enable a long-run structured and sustainable process mindset in the sales teams.

Requirements:

  • Tafe certification or trained in sales and processes with more than 2 years of experience in a similar field.
  • Good understanding of sales and marketing.
  • Strong SFDC knowledge and utilization and ability to quickly learn products/systems.
  • Excellent skills in collaboration and actively driving discussions and negotiations.
  • Understanding and use of sales processes and related tools, knowledge of health and safety procedures, and relate to ABB.
  • Ability to work and drive targets to wider sales and operational teams.

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